How to Fix problems downloading Norton ?

If you see any error when you download Norton, or if download did not complete, try to redownload the product from the Norton account.
If you cannot find Norton that you want to download in your account, read Find subscription in your Norton account.

  1. Download Norton.
  2. If you are not signed in to Norton already, you will be prompted to sign in. Type in your email address and password for Norton, and click Sign In.
  3. In the Get Started window, click Download Norton.
  4. Click Agree & Download.
  5. You may see the message “Trial period expired” if you install a wrong product. Make sure that you download Norton that has an active subscription.
  6. If you have a product key you have not yet registered to your account, click Enter a new product key to continue.
  7. Type the product key and click >.
  8. If you see the message “To start your subscription, enter your billing information and product key at norton.com/enroll”, read Activate pre-paid Norton subscription purchased from retail store.
  • Depending on your browser, do one of the following:
  • For Internet Explorer: Click Run.
  • For Firefox or Safari: On the top-right corner of the browser, click the Download option to view the downloaded files, and click the file that you downloaded.
  • For Chrome: On the bottom-left corner, click the file that you downloaded.

Download doesn’t start or complete

  • Start the install
  • After you click Agree & Download, a file is downloaded to your computer. You have to double-click the downloaded file to continue the installation. If you have not located and double-clicked the downloaded file, do one of the following depending on your browser:
  • For Internet Explorer: Click Tools > View downloads. In the View downloads window, next to the Norton file, click Run.
  • For Firefox or Safari: On the top-right corner of the browser, click the down arrow to view the downloaded files, and then click the Norton file that you downloaded.
  • For Chrome: On the top-right corner, click the Customize and control button, and then click Downloads. In the Downloads page, click the Norton file that you downloaded.
  • If the download doesn’t start or stops and then doesn’t progress, delete the Windows temporary files and then directly download and install your Norton product.
  • Delete Windows Temporary files.

Install doesn’t start or the window doesn’t appear after I complete the download

  1. Start the install
  2. After you click Agree & Download, a file is downloaded to your computer. You have to double-click the downloaded file to continue the installation. If you have not located and double-clicked the downloaded file, do one of the following depending on your browser:
  3. For Internet Explorer: Click Tools > View downloads. In the View downloads window, next to the Norton file, click Run.
  4. For Firefox or Safari: On the top-right corner of the browser, click the down arrow to view the downloaded files, and then double-click the Norton file that you downloaded.
  5. For Chrome: On the top-right corner, click the Customize and control button, and then click Downloads. In the Downloads page, click the Norton file that you downloaded.

Uninstall all non-Symantec security products

  1. Press the Windows + R keys to open the Run dialog box.
  2. Type in the following text, and then press Enter.
  3. In the list of installed programs, click any non-Symantec security product, and then click Remove or Uninstall.
  4. Follow the instructions to completely remove the product.
  5. Restart your computer.

If the install still fails, then there may be pieces of an old Norton causing the problems. Download and run the Norton Removal tool and then try downloading and installing the product again.


Run the Norton Remove and Reinstall tool

  1. If you have Norton for Mac, read Uninstalling Norton for Mac.
  2. If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.
  3. Download the Norton Remove and Reinstall tool.
  4. Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.
  5. To open the Downloads window in your browser, press the Ctrl + J key.
  6. Double-click the NRnR icon.
  7. Read the license agreement, and click Agree.
  8. Click Advanced Options.
  9. Click Remove Only.
  10. Click Remove.
  11. Click Restart Now.
  12. After the computer restarts, follow the on-screen instructions to reinstall Norton.